277bat's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how we collect, use, and protect your information.
Introduction and Scope
Purpose of This Policy
277bat ("we", "our", "platform") operates an online gaming service for players in Bangladesh. This privacy policy informs you ("user", "you") about what types of personal information we collect, why we collect it, how we use it, and how we keep it protected.
By using our website or services, you will be considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
This privacy policy applies only to 277bat's official website and services. We are not responsible for third-party websites or links.
Information We Collect
Personally Identifiable Information
During account registration, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Username and password (stored in encrypted form)
- National ID card or passport details (for identity verification)
- Residential address
We do not knowingly collect information from anyone under 18 years of age. The minimum age to use our services is 21 years.
Financial and Transaction Information
To process financial transactions, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
All financial information is protected using SSL encryption technology and only authorized staff can access this information.
Technical Information
Information automatically collected when you use our platform:
- IP address and device type
- Browser type and language settings
- Operating system information
- Page visits and click data (log data)
- Cookie and session data
- Login and logout times
Gaming Activity Information
To improve your gaming experience, we record:
- Play history and preferred game categories
- Bet amounts and results
- Bonus and promotion usage
- Time spent on the platform
- VIP level and reward history
Purpose of Data Use
Why We Use Your Information
Collected information is used for the following legitimate purposes:
- Account management: For creating, verifying, and maintaining your account.
- Service delivery: For providing games, bonuses, and promotional offers.
- Financial transactions: For completing deposit and withdrawal processes.
- Fraud prevention: To prevent illegal activity and money laundering.
- Customer support: To resolve your questions and complaints.
- Service improvement: To enhance the quality and usability of the platform.
- Responsible gaming: To identify excessive play patterns and provide assistance.
- Legal compliance: To meet legal and regulatory requirements.
We do not sell your information to any third party or share it without permission for commercial purposes.
Data Disclosure and Sharing
When Information Is Shared with Third Parties
277bat may share your information with third parties only in the following limited circumstances:
- Payment processors: Information required to complete financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant payment service provider.
- Technology partners: Technology service providers required to operate our services (such as server hosting and game software suppliers) may have access to limited information.
- Legal obligations: Information may be disclosed as part of a court order, a lawful request from a government authority, or a legal process.
- Fraud investigations: To assist relevant authorities in investigating illegal activity, fraud, or money laundering.
- Business transfers: In the event of a merger or acquisition, but subject to strict confidentiality agreements.
All third-party partners are contractually bound to maintain the same privacy standards and may use the information they receive only for specified purposes.
Cookies and Tracking Technology
What Cookies Are and How We Use Them
Cookies are small text files that our website stores on your device. They help improve your browsing experience and keep the platform running effectively.
Essential Cookies
These cookies are necessary for maintaining login sessions, security verification, and the core operation of the platform. They cannot be disabled.
Analytics Cookies
These cookies are used to monitor the use of our website and to improve services.
Preference Cookies
For storing your language settings, game preferences, and other personalized settings.
Security Cookies
Used to detect fraudulent login attempts and keep your account protected.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data Security Measures
How We Protect Your Information
277bat uses industry-standard security technology to protect your personal and financial information:
- SSL/TLS encryption: All data exchanged between your browser and our servers goes through an encrypted connection.
- Password hashing: Your password is never stored directly; only a one-way hash is kept.
- Two-step verification: The option to add an extra layer of security to your account.
- Access controls: Only authorized staff are given limited access to the information they need.
- Regular security audits: Regular security audits are conducted to identify system vulnerabilities.
- Data backups: Regular secure backups are maintained to prevent data loss.
Although we take the highest security measures, no method on the internet is 100% secure. If a data breach occurs, we will notify you promptly in accordance with legal requirements.
Data Retention Period
How Long Information Is Kept
We retain your information only for as long as necessary:
- Active accounts: All information will be retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, financial and identity-related information will be retained for a specified period due to legal and regulatory obligations.
- Transaction records: Financial transaction records are retained in accordance with applicable law.
- Log files: Server logs are generally kept for a specified short period.
Once the designated period has ended, your information is securely deleted or transformed in a way that makes identification no longer possible.
Your Rights and Choices
Your Rights as a User
You have the following rights regarding your personal information:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances, you may request that your information be deleted.
- Right to object to processing: In some cases, you may object to the processing of your information.
- Data portability: You may request your information in a structured format.
- Withdrawal of consent: Where information is processed on the basis of consent, you may withdraw that consent.
To exercise these rights or for any questions, please contact our support team. We will respond to your request in a timely manner in accordance with legal requirements.
Protection of Minors
Policy Regarding Children and Minors
277bat's services are for persons aged 21 years or older only. We do not knowingly collect any personal information from minors.
We follow an age verification process at the time of registration. If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.
If you believe a minor has opened an account on our platform, please contact [email protected] immediately.
Policy Changes & Updates
Privacy Policy Update Process
277bat reserves the right to change this privacy policy from time to time. This policy may be updated due to service improvements, legal changes, or business requirements.
For significant changes, we will notify you in advance via email or through a notification on the platform. If you continue using the platform after the changes, you will be considered to have accepted the new policy.
The date of the latest update will always be displayed at the top of this page. We recommend that you review this policy regularly.
Have questions about privacy?
Our support team is always ready to handle any questions, complaints, or requests regarding this privacy policy. Our Bengali-speaking support team is available 24/7 to serve you.